Quarterdeck Customer Portal
On a ship, the quarterdeck is where the officers stand and see everything. Quarterdeck is the part of HELM our customers see. It puts the information you used to request by phone or email in front of you, around the clock.
What You Can Do in Quarterdeck
| Function | Details |
|---|---|
| Order status | Every open order, its status, its ship date and its tracking information, including predicted arrival for inbound product you are waiting on |
| Certificates of analysis | The certificate for every lot you have received, searchable by lot number, item or date, generated from recorded results |
| Specification sheets and documents | Current specification sheets, safety data sheets, allergen statements, Kosher and organic certificates and our facility certifications, always the latest version |
| Lot traceability | The genealogy of any lot, from the exporter and origin region through receiving, processing and packing, in a single view |
| Inventory programs | For forward warehousing and vendor-managed inventory customers, current stock at each location and upcoming replenishments |
| Reorder | Reorder previous items and quantities, with current pricing and availability, for approval by your purchasing team |
| Market Watch | The full outlook for the items on your program, with history, beyond the summary published on this site |
| Supplier documentation | Everything your supplier approval program asks for, downloadable in one package for your records |
Access and Security
Quarterdeck is provided at no charge to account customers. Access is provisioned by your customer service representative, with separate roles for purchasing, quality and accounts payable users. Single sign-on and multi-factor authentication are supported. Your data is visible only to your organization and to the Spice Admiral staff who serve your account, and every access is logged.
Integration
For customers who would rather have the data in their own systems, the same information is available through EDI and a documented REST API. Documentation is provided on request to account customers.
To request Quarterdeck access for your organization, email inquiries@spiceadmiral.com from your company address with the names and roles of the users you would like set up. Existing customers are usually live within one business day.
